Terms and Conditions

Last updated: January 19, 2025

Please Read These Terms and Conditions Carefully Before Using This Site

Who We Are and How to Contact Us

The Melbourne Marriage Office is operated by Withers XYZ Pty Ltd as trustee for the Snow Withers Trust (referred to as “we”, “us”, or “our”). We are a registered business in Australia providing marriage services throughout Melbourne and Victoria.

To contact us, please email [email protected].

By Using Our Site, You Accept These Terms

By using our Site, you confirm that you accept these terms of use and agree to comply with them. If you do not agree to these terms, you must not use our Site or our services.

We May Make Changes to These Terms

We amend these terms from time to time. Every time you use our Site or our services, please check these terms to ensure you understand the terms that apply at that time. These terms were most recently updated on January 2025.

Our Services and Site Changes

We may update and change our Site and services to reflect changes to our marriage services, legal requirements, users’ needs, or business priorities. We maintain compliance with Victorian and Australian marriage laws.

Service Availability

Our marriage services are available by appointment, 7 days a week. While our Site is made available free of charge, our marriage services are provided at advertised fees. We reserve the right to modify or withdraw services for business or operational reasons and will provide reasonable notice when possible.

Eligibility for Marriage Services

Our services are available to those legally eligible to marry under Australian law. While our Site is accessible internationally, our marriage services are provided within Melbourne and Victoria, Australia.

Handling of Personal Information

Personal information collected through our forms and services is handled in accordance with Australian privacy laws, Victorian privacy legislation, and marriage legislation. We maintain strict confidentiality of all marriage-related documentation and personal information in compliance with state and federal requirements.

Marriage Bookings and Payments

All marriage service bookings require payment as specified on our Site. Cancellation and refund policies apply as stated in our booking terms. We accept various payment methods as detailed in our pricing information.

Intellectual Property Rights

All intellectual property rights in our Site and service materials belong to The Melbourne Marriage Office. You may not use our content, forms, or materials for commercial purposes without permission.

Information Accuracy

While we strive to provide accurate information about marriage services and requirements, you should verify current legal requirements with appropriate authorities. Our content is for general information only, and specific legal advice should be sought where needed.

Limitation of Liability

Our liability is limited to the extent permissible under Australian Consumer Law and Victorian consumer protection legislation. We maintain appropriate professional indemnity insurance for our marriage services.

Marketing and Testimonials

You agree that we may use wedding photographs or testimonials you provide, with your written permission, for marketing purposes. Your privacy rights under Victorian and federal law are respected.

Service Area

Our marriage services are provided throughout Melbourne and Victoria. Travel fees may apply for services outside the metropolitan Melbourne area, as detailed in our pricing information.

Location and Weather

For outdoor ceremonies, we reserve the right to relocate to backup indoor venues in case of inclement weather. Our CBD office provides a reliable alternative venue option.

Interpreter Services

Where interpreter services are required, we work only with NAATI-certified interpreters. Additional fees apply for interpreter services.

Documentation Requirements

All non-English documents must be translated by NAATI-certified translators. We reserve the right to refuse documents that don’t meet Australian and Victorian legal requirements.

Governing Law

These terms are governed by Australian law, particularly the Marriage Act 1961 and associated regulations, as well as applicable Victorian legislation. Any disputes will be subject to the jurisdiction of Victorian and Australian courts.

Professional Standards

Our celebrants maintain registration with the Attorney-General’s Department and comply with all relevant federal and Victorian legislation and professional standards.

Venue Requirements

For ceremonies at public locations within Victoria, any necessary permits or permissions must be obtained. We can assist with guidance but are not responsible for securing venue permits.

Accessibility

Our Melbourne CBD office meets all Victorian accessibility requirements. For off-site ceremonies, accessibility requirements should be discussed during booking.

Force Majeure

We reserve the right to postpone services due to circumstances beyond our control, including but not limited to severe weather events, public health emergencies, or other force majeure events affecting Melbourne or Victoria.

Additional Services

Any additional services, including witness services, NAATI interpretation, or travel requirements, must be booked and paid for in advance according to our current pricing schedule.

Contact Information

For all enquiries regarding these terms and conditions:

• Email: [email protected]
• Hours: Available 7 days by appointment

These terms and conditions are compliant with Australian and Victorian law and are regularly reviewed to ensure ongoing compliance with all relevant legislation.

Last updated: January 2025